Troubleshooting

This first troubleshooting guide covers the most common access, connection, and activation issues. It can be expanded later based on support feedback.

The Token Does Not Connect

Possible causes:

• The token was entered incorrectly.
• The device is not online.
• The network cannot reach the service.
• The service is temporarily unavailable.

What to try:

1. Check that the full token is entered correctly.
2. Make sure the device is ready to connect.
3. Refresh the page and tap Start again.
4. If it still fails, note the message shown on the page and contact support.

I Did Not Receive the Email Verification Code

Possible causes:

• The email address was entered incorrectly.
• The email went to spam or promotions.
• Verification codes were requested too frequently.
• The daily request limit was reached.

What to try:

1. Check the email spelling.
2. Look in spam or promotions folders.
3. Wait for the cooldown timer to finish, then send another code.
4. If the app says there were too many requests, try again later.

The Device Is Already Bound to Another Email

This usually means the device has already completed email activation. The current frontend does not show a clear unbind entry. To change the bound email, contact support or wait for a future product update that supports unbinding.

The Device Does Not Respond

Check these items in order:

1. Confirm the device is connected.
2. Make sure you are in the correct mode.
3. Confirm you tapped the start or control button.
4. Check whether the network is stable.
5. Disconnect and reconnect.