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Warranty Policy

This warranty policy explains what customers can expect if a product has a manufacturing defect or stops working under normal use.

For support, contact customer_service@pulsarfuture.com.

For products that arrive damaged, defective, incorrect, or missing components, see 7-Day Arrival Protection.

180-Day Limited Hardware Warranty​

The product includes a 180-day limited hardware warranty starting from the delivery date. Warranty coverage applies only to products purchased through an authorized sales channel.

What the Warranty Covers​

  • Manufacturing defects
  • Hardware failures under normal use
  • Problems caused by defective materials or assembly

Warranty Exclusions​

  • Damage caused by misuse, accidents, unauthorized modification, or improper cleaning
  • Damage caused by unauthorized firmware or software modifications
  • Damage caused by third-party accessories not approved by Pulsar
  • Normal wear and cosmetic changes that do not affect product function
  • Damage caused by using the product outside the instructions in the user guide
  • Products purchased from unauthorized resellers

Warranty Service​

If a product may be eligible for warranty service, contact support with the order number, product identifier, a description of the issue, and any relevant photos or videos. Support will review the request and provide the next steps.

At our discretion, we may provide troubleshooting assistance, replacement parts, refurbished replacement units, or a replacement product after the issue has been verified. Pulsar reserves the right to determine the appropriate remedy on a case-by-case basis.

Lifetime Firmware & App Updates​

We will continue to provide firmware and software updates for supported products at no additional cost.

Warranty Transferability​

The warranty applies only to the original purchaser and is not transferable unless otherwise required by applicable law.

Warranty Claim Procedure​

Customers should report warranty issues within a reasonable time after discovering the issue. Email customer_service@pulsarfuture.com with the order number, email address used for purchase, product identifier if available, a description of the issue, and any relevant photos or videos.

Support Response Time​

We aim to respond to support requests within 2-3 business days.

Limitation of Liability​

To the maximum extent permitted by law, Pulsar shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the product.

Preorder Note​

During the preorder period, warranty terms may be finalized before general shipment. The latest published warranty terms will apply when the product ships.