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Returns & Exchanges

This policy explains how preorder cancellations, returns, refunds, exchanges, and arrival-related issues are handled.

For support, contact customer_service@pulsarfuture.com.

Please review before purchase

Due to the intimate and hygienic nature of the product, opened or used products cannot be returned or refunded for personal preference, dissatisfaction, or change of mind when there is no verified quality issue.

Preorder Cancellations​

If the order has not shipped, customers may contact support to request cancellation and refund. Cancellation availability may depend on payment status, fulfillment preparation, and the sales channel used for purchase.

If a shipment is delayed beyond the stated shipping window, customers may contact support for the available options, including cancellation where applicable.

Hygiene-Based Return Limit​

Because this is an intimate personal product, we do not accept returns or refunds for opened or used products due to:

  • Personal preference
  • Dissatisfaction without a verified product defect
  • Change of mind
  • Product selection or compatibility expectations that are not caused by a shipping error or product defect

Unopened products may be eligible for return only when permitted by the applicable sales channel, local law, and support instructions. Do not ship a product back unless support has provided return instructions.

7-Day Arrival Protection​

If the product arrives damaged, defective, incorrect, or missing components, please contact support within 7 days of delivery.

Please include:

  • Order number
  • Email address used for purchase
  • Description of the issue
  • Clear photos or videos showing the damage, defect, incorrect item, missing part, or malfunction
  • Photos of the shipping package and label if the issue may be shipping-related

At our discretion, we may provide troubleshooting assistance, replacement parts, refurbished replacement units, a replacement product, refund, or other appropriate remedy after the issue has been verified.

Hardware Warranty​

The product includes a 180-day limited hardware warranty starting from the delivery date. For warranty coverage, exclusions, transferability, claim procedure, firmware and app updates, and limitation of liability, see Warranty Policy.

Refunds and Replacement Process​

Approved refunds are issued to the original payment method where possible. Processing time may depend on the payment provider and sales channel.

For verified quality, shipping damage, incorrect item, or missing item issues, we will cover the reasonable cost of the approved remedy. For non-quality returns that are accepted by a sales channel or required by applicable law, return shipping and handling terms may vary by channel.

How to Request Help​

Email customer_service@pulsarfuture.com with the order number, email address used for purchase, a description of the issue, and any relevant photos or videos. Do not ship a product back unless support has provided return instructions.

We aim to respond to support requests within 2-3 business days. Pulsar reserves the right to determine the appropriate remedy on a case-by-case basis.

This policy does not limit any non-waivable consumer rights that may apply under local law.